During the survey you will have real-time, online access to results. At the end of the survey it will be easy for you to download the full report. This report is supplied in the usual Acrobat Reader format (PDF). The report is a complete document that can be used or distributed to your management or colleagues immediately. The report has the following layout:

1. Introduction

• Study method
• Benchmarking
• Improve your organisation
• Reading guide

2. Results

• Introduction to scales and terminology
• Response
• Overall satisfaction
• Score per study area compared to the benchmark average
• Summary per study area
• Loyalty
• Other questions

3. Performance with respect to key expectations

• Introduction
• Score with respect to key expectations compared to the benchmark
• Priority determination
• Follow-up of results

4. From results to improvement