The questionnaire that is used is based on 34 questions that are divided into 7 subjects (success areas).

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Characteristics overview
Subjects: Innovation/quality/engineering, logistics, order department/accountmanagement service, pricing, product, project/production, SALES engineering & project management
Number of performance questions: 34
Number of loyalty questions: 4
Number of image questions: 3
Scaling for satisfaction: 7-points
Scaling for expectations: 5-points
Benchmark: yes
Online survey

Other features
Possibility of a link via your own website: yes
Possibility to adjust lay-out, font and font size: yes
Possibility to upload your own company logo: yes
Possibility to set up automatic reminders: yes
Possibility to send out e-mails via your own e-mail system (e.g. outlook): yes
Online and real time response insight: yes
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