This questionnaire is suitable for every company with online stores. Suitable for any type of product, service and customer. The questionnaire consists of 29 questions, divided in 9 main subjects.

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Characteristics overview
Subjects: product range, pricing, logistics, sales, customer service, website, provision of information, complaint handling
Number of performance questions: 29
Number of loyalty questions: 2
Scaling for satisfaction: 7-points
Scaling for expectations: 5-points
Benchmark: yes
Online survey

Other features
Possibility of a link via your own website: yes
Possibility to adjust lay-out, font and font size: yes
Possibility to upload your own company logo: yes
Possibility to set up automatic reminders: yes
Possibility to send out e-mails via your own e-mail system (e.g. outlook): yes
Online and real time response insight: yes
Download report in PDF