This questionnaire is suitable for every company involved in software distribution or wholesale which supplies retailers, resellers SMB or corporate accounts. The questionnaire consists of 31 questions, divided in 10 main subjects.

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Characteristics overview
Subjects: product range, pricing, logistics, sales, customer service, credit process, website, provision of information, complaint handling
Number of performance questions: 31
Number of loyalty questions: 2
Scaling for satisfaction: 7-points
Scaling for expectations: 5-points
Benchmark: yes
Online survey

Other features
Possibility of a link via your own website: yes
Possibility to adjust lay-out, font and font size: yes
Possibility to upload your own company logo: yes
Possibility to set up automatic reminders: yes
Possibility to send out e-mails via your own e-mail system (e.g. outlook): yes
Online and real time response insight: yes
Download report in PDF