Customer Satisfaction survey - Customer Satisfaction Survey for PR and market research agencies

This questionnaire is suitable for every company involved in advertising, PR, marketing, communication and market research. The questionnaire consists of 26 questions, divided in 7 main subjects. 

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Characteristics overview
Subjects: organisation, accountmanager, project kick-off, project execution, delivery, administration/information, value for money
Number of performance questions: 23
Number of loyalty questions: 2
Scaling for satisfaction: 7-points
Scaling for expectations: 5-points
Benchmark: yes
Online survey

Other features
Possibility of a link via your own website: yes
Possibility to adjust lay-out, font and font size: yes
Possibility to upload your own company logo: yes
Possibility to set up automatic reminders: yes
Possibility to send out e-mails via your own e-mail system (e.g. outlook): yes
Online and real time response insight: yes
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