This questionnaire is suitable for every industrial organization involved in raw materials or minerals. The questionnaire consists of 26 questions, divided in 8 main subjects.

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Characteristics overview
Subjects: products, delivery, customer service organization, account management, administrative documents, provision of information, complaints handling, value for money
Number of performance questions: 26
Number of loyalty questions: 2
Scaling for satisfaction: 7-points
Scaling for expectations: 5-points
Benchmark: yes
Online survey

Other features
Possibility of a link via your own website: yes
Possibility to adjust lay-out, font and font size: yes
Possibility to upload your own company logo: yes
Possibility to set up automatic reminders: yes
Possibility to send out e-mails via your own e-mail system (e.g. outlook): yes
Online and real time response insight: yes
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